Power Point Helpers -- PowerPoint 2007 Courses Templates
Check this out http://www.microsoft.com/office/2007-rlt/en-US/
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SimNet address http://northcentral.simnetonline.com
This should make us all feel better about our "techie" skills. Take
6. A confused caller to IBM was having trouble printing
documents. He told
|8. Another customer called Compaq tech
support to say her brand new
computer wouldn't work. She said she unpacked the unit, plugged it in and
sat there for 20 minutes waiting for something to happen. When asked what
happened when she pressed the power switch, she asked, "What power switch?"
9. Another IBM customer had trouble installing software and rang for
support. "I put in the first disk, and that was OK. It said to put in the
second disk, and had some problems with the disk. When it said to put in
the third disk, I couldn't even fit it in..." The user hadn't realized that
"Insert Disk 2" implied removing Disk 1 first.
10. A story from a Novell NetWare Sysop:
CALLER: "Hello, is this Tech Support?"
TECH: "Yes, it is. How may I help you?"
CALLER: "The cup holder on my PC is broken -and I am within my warranty
period. How do I go about getting that fixed?"
TECH: "I'm sorry, but did you say a cup holder?"
CALLER: "Yes, it's attached to the front of my computer."
TECH: "Please excuse me. If I seem a bit stumped, it's because I am. Did
you receive this as part of a promotional at a trade show? How did you get
this cup holder? Does it have any trademark on it?"
CALLER: "It came with my computer. I don't know anything about a
promotional. It just has '4X' on it."
At this point, the Tech Rep had to mute the caller because he couldn't
stand it. He was laughing too hard. The caller had been using the load
drawer of the CD-ROM drive as a cup holder and it had snapped it off the
11. A woman called the Canon help desk with a problem with her printer. The
tech asked her if she was "running it under windows." The woman responded,
"No, my desk is next to the door. But that is a good point. The man sitting
in the cubicle next to me is under a window and his printer is working
12. And last but not least:
TECH SUPPORT: "O.K. Bob, let's press the control and escape keys at the
same time. That brings up a task list in the middle of the screen. Now type
the letter "P" to bring up the Program Manager."
CUSTOMER: "I don't have a 'P'".
TECH SUPPORT: "On your keyboard, Bob."
CUSTOMER: "What do you mean?"
TECH SUPPORT: " 'P' on your keyboard, Bob."
CUSTOMER: "I'm certainly not going to do that...".